Operational Design


Available from 24 October 2023

The Business Advisory Clinic Operational Design Course gives you insight into visualisation tables and charts that explains how the organisation operates.

Our approach is design thinking oriented hence based on Experimentation –  do, reflect, think and then reiterate the solution.

An operating model is essentially a value delivery chain: a sequence of steps that describe the main work of the organisation. The phrase “value delivery chain” comes from the strategy guru Michael Porter, BAC subscribes to the Porter model to teach the important steps of how to not only identify in the production process that which convert “inputs” into “outputs” for “customers”, but also on supporting functions and activities such as financial management, information technology and human resources.

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